Job Description
As part of an ongoing engagement, we are looking to hire a customer support associate for a full-time remote position.
In this role, the ideal candidate will act as the first point of contact for customers with requests or complaints and are expected to provide information and resolve issues in an exceptional way.
Ultimately, we are looking for people who don’t just respond quickly to requests, but solve problems to make our customers’ experience of our product better.
You Should Have
Excellent writing, speaking, comprehension and interpersonal skills
Keen attention to details
Empathy and patience
Ability to be proactive, take ownership and initiative A passion for building amazing products and user experiences
Customer orientation and ability to adapt/respond to different types of personalities
Ability to multitask, prioritize, and manage time effectively A working laptop that you know how to use dexterously and reliable internet
Experience working with Zoho desk and suite is also an added advantage
