Customer Issue Resolution: Attend to customer inquiries and resolve issues in a timely, efficient manner.
Support Team Coordination: Collaborate with internal support teams to ensure effective issue resolution.
Trouble Ticket Management: Raise, follow up on, and close trouble tickets as needed.
Service & MTTR Improvement: Implement service improvement plans to enhance Mean Time to Repair (MTTR) and overall service quality.
Customer Satisfaction: Identify and assess customers’ needs to ensure satisfaction and build trust.
Sales Lead Generation: Generate sales leads by engaging with customers through open, interactive communication.
Requirements
Collaboration Skills: Ability to work well with team members to resolve issues effectively.
Mathematical and Critical Reasoning: Strong math and problem-solving skills are essential.
Customer Relationship Management: Experience in building sustainable relationships with customers.
Education: Graduate in Science preferred; other disciplines may also apply.
Experience: 1-2 years of experience in a similar customer service or support role.
Key Attributes
Proactive and Results-Oriented: Takes initiative and strives for efficient issue resolution.
Analytical Thinking: Strong analytical skills to solve complex problems.
Integrity and Professionalism: Maintains a high level of professionalism and ethical standards.
How to Apply
Interested and qualified candidates should send their CV to jobs@vpay.africa using the Job Title as the subject of the email.
